Returns & Exchanges

At EZINKTM ZA, we want you to be completely satisfied with your purchase, which is why we offer a straightforward 30-day return policy for unused and unopened items. If your order doesn't meet your expectations, we are committed to making it right through a simple exchange or refund process.

1

Initiate Your Request

Contact our support team via email with your order number and the reason for the return to receive your Return Authorization.

2

Prepare the Package

Securely pack the items in their original packaging, ensuring all tags and seals are intact to qualify for a full refund.

3

Ship to EZINKTM ZA

Affix the provided shipping label or use a tracked courier service to send the package back to our South African distribution center.

4

Inspection and Refund

Once our warehouse team inspects the returned goods, we will process your refund or exchange within 5 to 7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing